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| BENEFITS >> Statutory Benefits |
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| Sections of the
Member Services Division |
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Claims Section |
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Benefit Administration Section |
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Claims Payment Section |
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Customer Services Unit |
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Claims Section |
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Acceptance of withdrawal claim applications sent by post |
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Checking the correctness of claims accepted
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Data entry of information given in claims |
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Handling inquiries of walk-in members and answering telephone inquiries regarding withdrawal claims |
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Scrutinizing claims to detect fraudulently prepared claims |
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Claims Payment Section |
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Issuing and posting of cheques in respect of withdrawal claims, benefit claims and death claims
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Preparation of Cash Book Summaries and Reconciliation |
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Dealing with claims that involve income tax retention |
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Liaison with other Divisions |
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Dealing with stop-payments, unclaimed cheques and returned cheques |
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Approximate number of claims paid in a month |
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Refund claims - 10,000
Benefit claims - 500
Death claims - 250 |
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Customer Services Unit |
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Issuing of withdrawal claim application forms
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Acceptance of claim applications personally handed over
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Answering inquires relating to delayed claims |
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Providing information to the members relating to benefits and services provided by the Board |
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Directing members to respective Sections of the Board according to their requirements, i.e. Contribution Collection, Member Accounts, Surcharge & Enforcement, Self-Employment, etc. |
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| Withdrawal of Fund Balance with Interest and Dividend |
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| Unlike in the case of Employees' Provident Fund [EPF] which requires that a compulsory age be completed to claim the fund balance, members of ETF do not have to wait till they complete a specified age to withdraw their fund balance. |
| However, the following points must be noted: |
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Cessation of employment is compulsory if a withdrawal claim is to be made.
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Reason for cessation could be retirement, resignation, dismissal, vacation of post, etc.
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A member is not entitled to make a claim for withdrawal of fund balance until the lapse of five years from the date of cessation of employment in respect of which a refund has been made. Exceptions to this rule are:
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Reaching the age of 60 years
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Migrating for permanent residence
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Joining state service which entitles the member to a pension |
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Termination of employment due to permanent disability |
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Death of a member |
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| Members cannot, while being employed, make a claim for withdrawal of fund balance made up of contributions from the current employer, even if they have completed five years of service. |
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| General Instructions for making a withdrawal Claim |
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| Those eligible to make a withdrawal claim should pay attention to the under-mentioned points: |
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Processing of claims has been computerized significantly. It is therefore necessary that the claim application form should be legibly and correctly filled to avoid data errors. Name, address, bank account details, etc. should be in BLOCK CAPITAL LETTERS.
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A separate application form is required for each employment.
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The member must have a bank account in his/her name or jointly. A photocopy of the bank passbook or statement showing such details as the bank name, branch, account number, account-holder's address and national identity card [NIC] number, etc. should be attached to the claim application.
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A copy of NIC certified by the Employer should be submitted. |
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In case of in the member's name given in the claim application is different from that appearing in Returns, Annual Member Statement, in the NIC or the Bank Account, a letter from the Employer certifying that those names refer to one and the same person should be submitted.
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| Members cannot, while being employed, make a claim for withdrawal of fund balance made up of contributions from the current employer, even if they have completed five years of service. |
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| Methods of Settling Claims |
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Normal system |
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Claims are paid within 21 working days subject to availability of returns and submission of required documents. |
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Special system |
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claims are paid within14 working days subject to producing documentary proof in support of the urgency, for instance migration, sickness/surgery, redeeming of pawned articles, family expenses such as weddings, educational expenses etc. |
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Express claims system |
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Claims are paid within two working days. Before accepting claims the Board will ensure that contributions and returns have been received by the Board. An official service fee is charged for each claim, depending on the value of the claim. |
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Value of the claim |
Fee |
| Up to Rs. 200,000/- |
Rs. 1,000/- |
| Rs. 200,000/- to Rs. 1,000,000/- |
Rs. 2,000/- |
| Over Rs. 1,000,000/- |
Rs. 3,000/- |
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The number of claims accepted on this basis per day is limited to 40. |
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| Withdrawal claims are accepted and processed at the following offices of the Board : |
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Head Office. Labour Secretariat, Narahenpita, Colombo 5. |
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Area Business Offices at Gampaha, Kandy and Matara |
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| However, claim applications can be handed over to other Area Business Offices and District Offices of the Board. |
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| Statistical data on payment of claims |
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Normal & Death Claims |
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Year |
No. of claims |
Value (Rs Mn) |
2003 |
140,803 |
3,096.48 |
2004 |
146,676 |
3,360.80 |
2005 |
122,169 |
2,296.10 |
2006 |
119,727 |
3,434.90 |
2007 |
128,981 |
4,199.50 |
2008 |
132,120 |
4,949.49 |
2009 |
159,725 |
6489.62 |
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